Welcome to De La Cruz Plastic Surgery

Dear Valued Patient,

We are delighted to welcome you to De La Cruz Plastic Surgery and to be part of your upcoming journey. Choosing surgery is a significant and exciting step, and we are honored to walk beside you through this process.

To provide the highest quality of care, our team reserves dedicated operating room time, anesthesia staff, and clinical resources exclusively for you. For this reason, we have established a Financial & Scheduling Policy that ensures fairness, clarity, and transparency for all of our patients.

Please know this is a standard policy designed to protect both you and the clinic. Our goal is for you to feel fully informed and confident as you prepare for surgery.

We kindly ask that you review and sign the policy on the following page. Your signature confirms your understanding of how payments, cancellations, and rescheduling are handled. Should you have any questions, our staff will be more than happy to explain and guide you.

Our mission is to ensure you feel supported, safe, and cared for every step of the way. Thank you for placing your trust in us — we look forward to providing you with exceptional care and helping you achieve your goals.

Warm regards,
The De La Cruz Plastic Surgery Team

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Financial & Scheduling Policy

Thank you for choosing De La Cruz Plastic Surgery for your cosmetic surgery and aesthetic needs. We are honored to be part of your journey. The following policies are in place to ensure fairness, clarity, and the best possible experience for all of our patients.

Financial Policy

• Payment Responsibility: Cosmetic surgery is elective and generally not covered by insurance. Patients are responsible for all surgical, anesthesia, and facility costs.

• Deposit Requirement: To reserve your surgery date, a $2,000 booking deposit is required at the time of scheduling. This deposit is non-refundable and applied toward your balance.

• Remaining Balance: The balance is due in full at your pre-operative appointment (approximately 3–4 weeks before surgery). If payment is not received, your surgery date may be released.

• Third-Party Payments: If someone else is assisting with payment, they must also sign this policy for transparency.

Cancellation & Rescheduling Policy

We understand that plans sometimes change. Please review the following carefully:

• If You Cancel Before Pre-Op: Payments made (excluding the $2,000 deposit) may be refunded depending on timing and preparation already completed.

• If You Cancel After Pre-Op: All surgical fees become non-refundable once your pre-op appointment has occurred, as resources and staff are fully committed to your care. In rare, documented medical cases, the practice may consider a partial refund or credit.

• If You Cancel Within 14 Days of Surgery: 50% of your surgical fee will be forfeited.

• If You Cancel Within 72 Hours of Surgery: 100% of the surgical fee will be forfeited. By this time, your surgical team, anesthesiologist, and operating room are fully reserved.

• Rescheduling:

  • Within 72 hours of booking → no fee will apply.

  • After 72 hours of booking → a $1,000 rescheduling fee will apply.

  • Surgeries cancelled within 48 hours may be rescheduled, but no refund will be given for the forfeited fee. A $1,000 rescheduling fee will apply.

• Written Notice: All cancellations or changes must be submitted in writing (email is acceptable).

• Credit Card Payments: Any refunds (if approved) will be subject to a 2.99% processing fee to cover merchant charges.